Gardeners Dollis Hill Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Dollis Hill provides gardening and related services to residential and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our gardeners to begin work at your property, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Customer means the person, firm or company who requests or purchases services from us, whether as the owner, tenant, agent or other authorised party in respect of a property.

Services means gardening and related services provided by Gardeners Dollis Hill, including but not limited to lawn care, planting, hedge trimming, pruning, garden tidy ups, pressure washing of exterior surfaces, soft landscaping, and removal of green garden waste, as agreed in writing or verbally.

Agreement means the contract between the Customer and Gardeners Dollis Hill for the supply of Services in accordance with these Terms and Conditions, any quotation and any written confirmation of booking.

Property means the garden, grounds or other external areas at which the Services are to be performed.

2. Scope of Services

The exact scope of the Services will be agreed between you and Gardeners Dollis Hill at the time of booking, during a site visit, or as set out in any quotation provided to you.

Unless expressly stated otherwise, Services do not include structural works, major tree surgery, electrical or plumbing works, or any services that require specialist or statutory certification. Where such works are required, you are responsible for engaging suitably qualified contractors.

Any description of Services on our website, promotional materials or verbal discussions is an outline only and does not form a binding specification. The detailed scope and price will be as set out in our quotation or as agreed at the time of booking.

3. Booking Process

3.1 You may request a booking by phone, online enquiry form or other method we make available. We reserve the right to accept or decline any booking request at our absolute discretion.

3.2 In some cases we may need to conduct a site visit before confirming a booking, to assess access, size of garden, condition of plants and lawns, waste disposal needs and any safety considerations.

3.3 A booking will only be considered confirmed once we have accepted your request and given you a date or schedule for the Services, either verbally or in writing. For regular maintenance, we may agree a recurring schedule. All dates are subject to change in accordance with these Terms and Conditions.

3.4 You are responsible for providing accurate information about the Property, including access restrictions, parking arrangements, and any known hazards. If on arrival we find material differences from the information you provided, we may revise our quotation, adjust the Services or refuse to carry out the work.

4. Quotations and Pricing

4.1 Any quotation we provide is based on the information and access available at the time of inspection or enquiry. Quotations are normally valid for a limited period, which will be indicated at the time the quotation is given.

4.2 Quotations may be given as a fixed price for a specific job or as an hourly or daily rate. Where an hourly or daily rate applies, the final price will reflect the actual time spent on site, subject to any minimum charges we specify.

4.3 If the scope of work changes at your request or due to circumstances beyond our control, we may provide a revised quotation. No substantial variation will be undertaken without your approval, but you acknowledge that incidental adjustments may be necessary to deliver a safe and effective service.

4.4 Prices are quoted in pounds sterling and, unless specified, are inclusive of labour, standard tools and equipment. Additional charges may apply for waste removal, specialist equipment, materials, plants, or parking costs.

5. Payments and Invoicing

5.1 You agree to pay for the Services in accordance with the price and payment terms communicated at the time of booking or set out in the quotation or invoice.

5.2 We may require full or partial payment in advance, particularly for first visits, large projects, or where materials and plants must be purchased specifically for your job. Any deposit or advance payment is non refundable unless otherwise stated in these Terms and Conditions or required by law.

5.3 For one off jobs and garden tidy services, payment is usually due on the day of completion of the Services, unless alternative arrangements are agreed in advance.

5.4 For regular maintenance customers, we may issue periodic invoices. Invoices are payable within the payment terms stated on the invoice. If no period is specified, payment is due within seven calendar days of the invoice date.

5.5 We may accept a range of payment methods. Details of acceptable payment options will be provided at the time of booking or on the invoice. You are responsible for any bank or transaction fees applied by your provider.

5.6 If you fail to make payment in full by the due date, we reserve the right to suspend or cancel further Services until payment is received, and to charge interest on overdue sums at the maximum rate permitted by applicable law. You will also be liable for any reasonable costs incurred by us in recovering overdue payments.

6. Cancellations and Rescheduling

6.1 You may cancel or request to reschedule a booking by contacting us as soon as reasonably practicable. Because gardening services are scheduled in advance, we require adequate notice to avoid charges.

6.2 For standard bookings, if you cancel or reschedule with at least 48 hours notice before the scheduled start time, no cancellation fee will normally apply. For larger projects, different notice periods may apply and will be communicated in advance.

6.3 If you cancel or reschedule with less than 48 hours notice, we may charge a late cancellation fee, which may be up to 50 percent of the expected service charge or as otherwise stated at the time of booking. Where our team attends your Property but cannot gain access or is unable to carry out the work for reasons within your control, we reserve the right to charge the full service fee.

6.4 We may cancel or reschedule a booking if weather conditions, safety concerns, staff availability, or other circumstances beyond our reasonable control make it impractical or unsafe to proceed. We will seek to give you as much notice as possible and will rearrange the appointment at a mutually convenient time. We will not be liable for any loss arising from such cancellation or rescheduling.

7. Access, Parking and Customer Obligations

7.1 You must provide safe and reasonable access to the Property at the agreed time. This includes ensuring that gates are unlocked, any alarms affecting access are disarmed, and that pets or other animals are secured where necessary.

7.2 You are responsible for ensuring that any required permissions or consents from landlords, neighbours, local authorities or other third parties are obtained before the Services commence, particularly for boundary work, tree work near neighbouring properties, or changes that may be subject to planning or conservation rules.

7.3 Where parking permits or paid parking are required near the Property, you are responsible for providing a suitable permit or covering any parking charges incurred by us in delivering the Services.

7.4 You agree to inform us of any known hazards or risks at the Property, including but not limited to damaged surfaces, unstable ground, hazardous plants, water features, underground services, and any history of flooding or subsidence.

8. Health, Safety and Use of Equipment

8.1 Gardeners Dollis Hill will take reasonable care to perform the Services in a safe and responsible manner, in line with relevant health and safety requirements for gardening activities.

8.2 Our gardeners will use their professional judgment to decide whether it is safe to proceed with particular tasks. We may decline to carry out work that we consider unsafe, unlawful, or likely to cause unreasonable damage to property or plants.

8.3 You must keep children, pets and other occupants away from the immediate work area and any tools, machinery or chemicals during and after the visit, as advised by our team.

9. Waste Handling and Environmental Regulations

9.1 Gardeners Dollis Hill complies with applicable UK regulations on the handling and disposal of garden waste. Our standard Services may include the collection and bagging of green waste generated during the visit, such as grass cuttings, leaves, prunings and non woody plant material.

9.2 Unless expressly stated otherwise in our quotation, the removal and off site disposal of green waste is subject to additional charges, which will reflect disposal fees, transport, and any required permits or licences.

9.3 We do not normally remove soil, hardcore, rubble, household waste, or hazardous materials. If such waste is discovered at the Property, we may decline to handle it or propose a separate arrangement, subject to regulation.

9.4 Where possible and practical, we may recommend environmentally responsible options such as on site composting or mulching of suitable organic material, subject to your agreement and available space.

10. Materials, Plants and Guarantees

10.1 Where we supply plants, turf or other living materials, their survival and performance will depend on factors beyond our control, including weather, pests, diseases and your ongoing care. We do not guarantee the long term survival of plants unless expressly agreed in writing.

10.2 We will take reasonable care to select healthy plants and suitable materials. Any issues with supplied plants or materials should be reported to us as soon as possible and within a reasonable period after delivery.

10.3 If you provide your own plants or materials, you are responsible for their quality and suitability. We accept no liability for failure or defects arising from customer supplied items.

11. Liability and Limitations

11.1 Gardeners Dollis Hill will exercise reasonable skill and care in providing the Services. If you are dissatisfied with any aspect of our work, you must contact us within a reasonable time so that we can investigate and, where appropriate, take corrective action.

11.2 Our liability to you for any loss or damage arising out of or in connection with the Services shall be limited to the amount paid or payable for the specific visit or job during which the event giving rise to the claim occurred, except where such limitation is not permitted by law.

11.3 We are not liable for any indirect, consequential or economic loss, including loss of profit, loss of enjoyment, or loss of anticipated savings, arising from the provision or non provision of the Services.

11.4 We are not responsible for pre existing damage, defects or conditions at the Property, or for damage arising from hidden obstructions or underground services that were not reasonably apparent or disclosed to us before work commenced.

11.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited under UK law.

12. Complaints and Dispute Resolution

12.1 If you have any concerns about our Services, you should raise them with us as soon as possible, providing details of the issue and any relevant photographs or evidence.

12.2 We will aim to respond to complaints promptly and to work with you to find a fair and reasonable resolution, which may include rectification, a partial refund, or other appropriate remedy, depending on the circumstances.

12.3 If a dispute cannot be resolved directly between us, either party may consider using an appropriate mediation or alternative dispute resolution service before taking formal legal action.

13. Events Beyond Our Control

13.1 We will not be in breach of this Agreement or liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control, including but not limited to severe weather, accidents, illness, transport disruption, or changes in law or regulation.

13.2 In such cases, we will notify you as soon as reasonably practicable and take reasonable steps to minimise the impact on the Services.

14. Variation of Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking or accept a quotation will apply to that Agreement.

14.2 Any changes to these Terms and Conditions that are specific to your booking will only be valid if agreed by both parties and confirmed in writing or recorded in the quotation or invoice.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Agreement between you and Gardeners Dollis Hill, are governed by and construed in accordance with the laws of England and Wales.

15.2 You and Gardeners Dollis Hill agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not materially reduce the standard of the Services.

By using the Services of Gardeners Dollis Hill, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.